Privacy Policy

01Who We Are & What This Covers

This Privacy Policy explains how TevoConnect ("we," "us," or "our") collects, uses, shares, and protects personal information. TevoConnect is a local SEO and digital marketing business operating in Dallas, Texas.

This policy covers our website, our contact and inquiry forms, our phone and text communications, and the services we provide to our clients. It is incorporated into our Terms & Conditions.

This policy applies to two different groups, and the difference matters:

• Visitors and prospective clients — people who browse our site, submit a form, or contact us. We decide how this information is used, and this policy governs it in full.
• Our clients' customers — people whose information we handle while performing services for a client business. There, we act on our client's instructions, and our client's own privacy policy governs. See Section 9.

02Information We Collect

2.1 Information you give us

• Contact form submissions: your name, business name, phone number, email address, and anything you write in the message field.
• Phone and text: your phone number and the contents of your communications with us, including call notes.
• Client onboarding: business details, service areas, hours, photos, licensing information, and similar materials you provide so we can perform the services.
• Billing information: billing name, address, and payment details. Card numbers are collected and stored by our payment processor, not by us — we receive only a token and limited details such as the last four digits and expiration date.
• Account access: where you grant us manager or delegate access to your Google Business Profile, website, analytics, or social accounts, we hold the access permissions themselves rather than your passwords wherever the platform supports it.

2.2 Information collected automatically

• IP address, approximate location derived from it, browser type, device type, and operating system
• Pages viewed, time on page, referring URL, and links clicked
• Date and time of your visit
• Cookie and similar identifiers (Section 3)

2.3 Information from third parties

When you engage us, we may receive information about your business's performance from platforms including Google Analytics, Google Search Console, Google Business Profile, and social and advertising platforms. This is generally aggregated or business-level data rather than information about you personally.

2.4 What we do not collect

We do not knowingly collect Social Security numbers, government ID numbers, precise geolocation, biometric data, health information, or any other category of sensitive personal data. Please do not send us these through our forms.

03Cookies & Tracking

We use cookies and similar technologies to make our site work, remember your preferences, and understand how the site is used. Categories we may use:

• Essential — required for the site to function; these cannot be switched off.
• Analytics — such as Google Analytics, to understand traffic and which pages are useful.
• Advertising — where we run ads, tools such as the Google Ads or Meta pixel may record that you visited so we can measure results and show relevant ads.

You can block or delete cookies through your browser settings. Blocking essential cookies may break parts of the site. You can opt out of Google Analytics using Google's browser add-on.

04How We Use Information

We use personal information to:

• respond to your inquiry, prepare an audit or proposal, and communicate with you about our services;
• provide, maintain, and improve the services described in our Terms;
• process payments, send invoices, and manage your account;
• send service-related messages such as scheduling, reporting, and billing notices;
• send marketing communications where you have agreed to receive them, and always with a way to opt out;
• analyze site usage and improve our website and offerings;
• detect, prevent, and address fraud, abuse, security incidents, and technical problems; and
• comply with legal obligations and enforce our agreements.

We do not use your personal information to make decisions about you that produce legal or similarly significant effects, and we do not engage in automated profiling of website visitors.

05Text Messaging & Mobile Information

5.1 When we text you

If you give us your mobile number — through our contact form, by calling or texting us, or by providing it during onboarding — you agree that we may contact you by text about your inquiry, your account, and our services. Consent is not a condition of purchase.

5.2 Message frequency and rates

Message frequency varies based on your activity and account. Message and data rates may apply, depending on your mobile plan and carrier.

5.3 How to opt out

Reply STOP to any text message to stop receiving them. You will receive a single confirmation, after which we will send no further texts unless you opt back in by replying START. Reply HELP for assistance, or email us at team@tevoconnect.com. Opting out of texts does not opt you out of email or phone contact; those are separate.

5.4 Carriers

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and device.

5.5 Service providers

We use messaging platforms and telecommunications providers to actually send messages. They may process your mobile number strictly to deliver messages on our behalf, under confidentiality obligations, and they are not permitted to use it for their own marketing or to sell it. This operational processing is not "sharing for marketing purposes."

06Email Communications

We send two kinds of email: transactional (replies to your inquiry, proposals, invoices, reports, account notices) and marketing. You can unsubscribe from marketing email at any time using the link in any such message, or by emailing team@tevoconnect.com. You cannot unsubscribe from transactional email while you have an active account, since it is necessary to provide the service.

Our commercial email includes our physical postal address and a working unsubscribe mechanism, as required by the CAN-SPAM Act. We honor unsubscribe requests promptly.

07How We Share Information

We share personal information only in these circumstances:

• Service providers. Vendors who perform functions on our behalf — hosting, CRM, email and SMS delivery, analytics, payment processing, scheduling, and accounting. They may use the information only to perform services for us and are bound by confidentiality obligations.
• Platforms you direct us to use. Where we manage your Google, social, or review accounts, information necessarily flows to those platforms under their own privacy policies.
• Professional advisors. Our attorneys, accountants, and insurers, where reasonably necessary.
• Legal requirements. Where required by law, subpoena, court order, or governmental request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
• Business transfer. In connection with a merger, acquisition, financing, or sale of assets, subject to the acquirer honoring this policy. We will notify you of any such change affecting your information.
• With your direction. Any other sharing you ask us to do.

In every case above, text messaging originator opt-in data and consent are excluded and are not shared with any third party, except with the messaging providers strictly necessary to deliver the messages themselves, as described in Section 5.5.

08We Do Not Sell Your Information

We have not sold or shared personal information for cross-context behavioral advertising in the preceding twelve months, and we have no plans to do so. If this ever changes, we will update this policy and provide any opt-out required by law before the change takes effect.

09Data We Process for Our Clients

When we perform services for a client business, we may handle personal information about that client's own customers — for example, a list of recent customers to send review requests to.

In that situation, our client is the party responsible for that information and we act only as a service provider following their instructions. Specifically:

• we use that information solely to perform the services and for no purpose of our own;
• we do not sell it, and we do not add it to our own marketing lists;
• our client is responsible for having collected it lawfully and for obtaining the consents required to contact those people, as set out in Sections 8 and 9 of our Terms; and
• we return or delete it on request at the end of the engagement.

If you are a customer of one of our clients and want to know how your information is used, please contact that business directly — they control it. You may also contact us at team@tevoconnect.com and we will forward your request to them.

10Data Retention

We keep personal information only as long as we need it:

• Inquiry and form submissions that do not become clients — up to 24 months, then deleted or anonymized.
• Client records — for the engagement plus 4 years, to cover tax, accounting, and limitations periods.
• Billing and tax records — 7 years, as required by tax rules.
• Opt-out and suppression records — retained indefinitely, because we need them to keep honoring your opt-out.
• Analytics data — per the retention settings of the analytics tool, typically 14 months.

We may keep information longer where required by law or to establish, exercise, or defend legal claims.

11Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information, including access controls, multi-factor authentication on business-critical accounts, encrypted transmission over HTTPS, and limiting access to personnel who need it.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your own account credentials secure and for not sending us sensitive information through unsecured channels. If we become aware of a security incident affecting your personal information, we will notify you and any regulator as required by applicable law without undue delay.

12Your Privacy Rights

Regardless of where you live, we will honor the following requests:

• Access — ask what personal information we hold about you.
• Correction — ask us to fix inaccurate information.
• Deletion — ask us to delete your information, subject to records we must keep by law.
• Portability — receive a copy in a portable, machine-readable format.
• Opt out — stop marketing email, texts, or calls at any time.

To make a request, email team@tevoconnect.com with the subject line "Privacy Request." We will verify your identity by confirming information already associated with your record, and we will respond within 45 days. If we need more time we may extend once by a further 45 days and will tell you why. We will not discriminate against you for exercising these rights.

An authorized agent may submit a request on your behalf with written proof of authorization.

13Texas Residents

The Texas Data Privacy and Security Act ("TDPSA") gives Texas residents the rights listed in Section 12, plus the right to opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions producing legal or similarly significant effects. As stated in Section 8, we do not sell personal data.

Appeals. If we decline your request, we will tell you why. You may appeal by replying to our response or emailing team@tevoconnect.com with the subject line "Privacy Appeal." We will respond to an appeal in writing within 60 days. If we deny the appeal, we will provide you with a method to contact the Texas Attorney General to submit a complaint.

Depending on our size and revenue, some TDPSA obligations may not currently apply to us. We honor these rights as a matter of practice regardless.

14California & Other States

If you live in California, Virginia, Colorado, Connecticut, Utah, or another state with a comprehensive privacy law, you have rights substantially similar to those in Section 12, and we will honor them through the same request process.

For California residents specifically: in the past twelve months we have collected the categories of information described in Section 2 (identifiers, commercial information, internet activity, and professional or employment-related information), for the purposes described in Section 4, from the sources described in Section 2, and disclosed them for business purposes only to the categories of recipients described in Section 7. We have not sold or shared personal information as those terms are defined by the CCPA/CPRA, and we do not have actual knowledge of selling the personal information of consumers under 16.

15Do Not Track & Global Privacy Control

There is no industry-standard response to browser "Do Not Track" signals, and our site does not currently respond to them. Where required by applicable law, we honor Global Privacy Control (GPC) signals as a valid opt-out of sale or sharing — though as stated above, we do not sell or share personal information in the first place.

16Children's Privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 16, and we do not knowingly market to children. If you believe a child has provided us with personal information, contact us at team@tevoconnect.com and we will delete it promptly.

17Third-Party Sites & Platforms

Our website and our services interact with third-party platforms including Google, Meta, and other social and review networks. We do not control those platforms, and their handling of your information is governed by their own privacy policies. Links from our site to other sites are provided for convenience and are not an endorsement. Review the privacy policy of any site you visit.

Our website and services are operated in the United States and are intended for users in the United States. If you access them from elsewhere, you understand your information will be processed in the United States.

18Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed. If we make material changes to how we handle your personal information, we will provide notice by posting the updated policy here and, where required by law or where the change is significant, by emailing you before it takes effect. Your continued use of our website or services after the effective date means you accept the updated policy.

19Contact Us

Questions, requests, or complaints about privacy? We read every one.