Terms & Conditions

01Acceptance of These Terms

These Terms and Conditions (the "Terms") are a legally binding agreement between TevoConnect, a business operating in Dallas, Texas ("TevoConnect," "we," "us," or "our"), and the individual or business entity that uses our website or purchases our services ("you," "your," or "Client").

You accept these Terms when you do any of the following: visit or use our website; submit an inquiry, contact form, or request for an audit; sign a proposal, service agreement, order form, or statement of work that references these Terms; make a payment to us; or otherwise instruct us to begin work. If you do not agree to these Terms, do not use our website or our services.

If you accept these Terms on behalf of a company or other entity, you represent that you are at least 18 years old and have the authority to bind that entity, and "you" refers to that entity.

Order of precedence. If you and we sign a separate written service agreement, proposal, or statement of work ("Order"), these Terms are incorporated into it. Where an Order conflicts with these Terms, the Order controls, but only as to the specific conflicting provision and only for that Order.

02Definitions

• "Services" means the local search engine optimization and marketing services we provide, which may include Google Business Profile management, website SEO, city-specific landing pages, review generation and response, social media management, reporting, and any other services described in your Order.
• "Client Materials" means anything you provide or give us access to, including logos, photographs, text, service and pricing information, business hours, license numbers, customer lists, account credentials, and any other content or data.
• "Deliverables" means the content and work product we create specifically for you under an Order, such as landing page copy, profile descriptions, posts, images, and reports.
• "Third-Party Platform" means any service we do not own or control that the Services depend on, including Google Search, Google Business Profile, Google Maps, Meta (Facebook and Instagram), other social networks, review platforms, website hosts, domain registrars, email and SMS providers, analytics tools, and payment processors.

03Our Services

We provide the Services described in your Order. Descriptions of services on our website are marketing summaries, not a contractual scope of work — your Order governs what we actually deliver, at what frequency, and for what price.

3.1 Scope

Anything not expressly listed in your Order is out of scope. Out-of-scope work — including new websites, redesigns, paid advertising management, full-scale rebrands, ecommerce work, custom development, litigation or reputation-crisis support, or work for additional locations or additional business entities — requires a separate written agreement and additional fees.

3.2 How we work

References on our website or in marketing to "daily," "every day," or similar frequency describe our ordinary working cadence on business days. They are not a guarantee of a fixed number of posts, tasks, or hours in any given period, and they exclude weekends, U.S. federal holidays, and periods when a Third-Party Platform, your website, or your accounts are unavailable to us. If your Order specifies a fixed deliverable count or frequency, that specification controls.

3.3 Changes

We may modify our methods, tools, vendors, and internal processes at any time, provided we continue to deliver the Services described in your Order. Search engines change their algorithms and policies frequently; adapting our approach is part of the Services, not a change to them.

04No Guarantee of Rankings or Results

Search rankings are determined solely by Google and other search engines using proprietary algorithms that we do not control, cannot access, and that change without notice. Your results also depend on factors outside our control, including your market and competition, your service area, your pricing and reputation, seasonality, your responsiveness to leads, your budget, the quality of your website and hosting, Google policy enforcement actions, and the actions of your competitors.

4.1 Aspirational statements

Statements such as "we get you to the top 3," "target ranking #1–3," or similar language on our website or in our marketing describe the objective we work toward. They are goals and opinions, not guarantees, warranties, or promises of a specific outcome, and they are not part of this agreement.

4.2 Statistics and examples

Any statistics, industry figures, sample dashboards, mock search results, screenshots, or example rankings shown on our website are illustrative and/or drawn from third-party industry research. They are not a prediction, projection, or representation of the results you will achieve. Results vary significantly from business to business and from market to market.

4.3 Timeframes

SEO is a long-term effort. Meaningful movement commonly takes several months and sometimes longer, and rankings can go down as well as up, including for reasons unrelated to our work. Any timeline we discuss is an estimate only.

4.4 No professional advice

We are a marketing services provider. Nothing we provide is legal, tax, accounting, financial, or regulatory advice. You are responsible for confirming that your business claims, licensing statements, pricing, guarantees, and advertising comply with the laws and professional rules that apply to your industry.

05Third-Party Platforms

The Services depend on Third-Party Platforms that we do not own or control. Your use of those platforms is governed by their own terms and policies, and you are responsible for complying with them — including Google's Terms of Service, Google Business Profile guidelines and prohibited-content policies, and the terms of any social network we post to on your behalf.

We are not responsible or liable for, and we make no warranty regarding, any of the following:

• suspension, removal, restriction, merging, or unverification of your Google Business Profile or any social or review account, whether or not caused by our activity on the account;
• removal, filtering, or non-display of reviews, posts, photos, or listings by a platform;
• algorithm changes, ranking volatility, index changes, or manual actions;
• outages, data loss, pricing changes, feature removals, or policy changes by any Third-Party Platform, host, or vendor;
• the acts or omissions of any Third-Party Platform.

If a platform suspends or penalizes an account, we will use commercially reasonable efforts to assist with reinstatement, but we cannot guarantee reinstatement and reinstatement work may be billable if it results from Client Materials, your instructions, or conduct outside our control.

06Your Responsibilities

You agree to:

• provide accurate, current, complete, and non-misleading Client Materials, including your legal business name, address, service areas, hours, services offered, pricing, licenses, certifications, and insurance;
• hold all licenses, permits, registrations, and insurance required for your business and the services you advertise, and to tell us promptly if any lapse or change;
• respond to our requests for information, approvals, and access within a reasonable time (ordinarily five business days);
• maintain your own website hosting, domain registration, and any software licenses unless your Order says we provide them;
• promptly answer, return, and follow up on the calls, texts, form submissions, and leads generated by the Services;
• notify us promptly if you change your business name, address, phone number, ownership, entity structure, or service area, or if you close or relocate a location;
• not engage another party to perform overlapping SEO work on the same properties during the term without telling us in writing, since conflicting work can harm rankings and makes results impossible to attribute.

Delay. Our timelines assume your timely cooperation. Delays caused by missing materials, approvals, access, or responses extend our deadlines accordingly and do not reduce fees, pause billing, or entitle you to a refund or credit.

Accuracy warranty. You represent and warrant that the Client Materials are accurate and that you own them or have all rights necessary to give them to us and to have us publish them. Google's guidelines prohibit misrepresenting a business's location, ownership, service area, or eligibility; you are solely responsible for the truthfulness of the business information you give us.

07Account Access and Credentials

To perform the Services, you grant us permission to access, manage, and post to your accounts — including your Google Business Profile, Google Analytics and Search Console, website admin or CMS, social media accounts, and review and messaging tools — as your authorized agent, for the term of the engagement.

You represent that you are the rightful owner of, or are fully authorized to grant access to, every account and property you give us access to. You agree to grant access through manager, delegate, or role-based permissions wherever the platform supports it, rather than sharing passwords.

You remain the owner of your accounts, profiles, domains, and data. We will not intentionally lock you out of any account you own. You are responsible for maintaining your own primary ownership access and for enabling any required multi-factor authentication. We are not liable for unauthorized access to your accounts, or for account loss, that does not result from our gross negligence or willful misconduct.

On termination, we will relinquish our access on request and, where applicable, transfer or return any manager-level access we hold. You are responsible for removing our access from your accounts after termination.

08Review Generation & Compliance

8.1 What our review system does

Our review generation service sends review requests to your actual customers after a completed job, using contact information you supply or that is captured by your systems. Requests are sent to all eligible customers on the same terms without regard to whether we expect the feedback to be positive or negative ("no review gating"). Customers write whatever they choose; we do not draft, edit, screen, or condition review requests on the anticipated sentiment.

8.2 Your representations about contact data

For every customer record you provide or connect to our system, you represent and warrant that:

• the person is a genuine customer who actually received the goods or services;
• you obtained the contact information lawfully and directly from that person;
• you have all consents required by applicable law to send that person a text message and/or commercial email at that number and address (see Section 9);
• the person has not opted out, revoked consent, or asked not to be contacted; and
• you have removed anyone who has opted out before providing the list to us.

8.3 Review responses

Where our Services include responding to reviews, you authorize us to publish responses in your business's voice. We will use professional, non-defamatory language. You are responsible for approving any response templates that reference facts about a customer, a job, or a dispute. Never disclose confidential customer information, health information, or details of a legal dispute in a public review response; if you instruct us to do so, we may decline. You agree not to instruct us to publish any response that is defamatory, harassing, discriminatory, or that reveals another person's private information.

8.4 Negative reviews

We cannot remove, hide, or guarantee the removal of negative reviews. Only the platform or the reviewer can do that. We may flag reviews that appear to violate platform policy, but the outcome is entirely the platform's decision.

09Text and Email Messaging Compliance

Where the Services include sending SMS/text messages or emails to your customers on your behalf, both of us have compliance obligations. This section allocates them.

9.1 You are the sender

For legal purposes you are the sender and the party on whose behalf the messages are sent. Messages are sent under your business name, from a number or domain registered to your business, in response to your customer relationships.

9.2 Your obligations

You are solely responsible for obtaining and maintaining records of all consents required by the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and consumer-protection statutes, and any applicable state mini-TCPA laws, and for honoring do-not-call, do-not-text, and unsubscribe requests. You will provide proof of consent on request. You will not provide us with purchased, rented, scraped, or third-party lists.

9.3 Our obligations

We will configure messaging to include required identification and opt-out language (for example, "Reply STOP to opt out"), will process opt-outs received through the system promptly, and will maintain the suppression list within our tools. We will complete required carrier registration (such as 10DLC brand and campaign registration) where our Order includes it; registration approval, throughput, and carrier filtering are controlled by carriers and are not guaranteed.

9.4 Allocation of risk

You agree to defend, indemnify, and hold us harmless from any claim, penalty, or damages arising from a lack of consent, an inaccurate or improperly sourced contact list, your failure to honor an opt-out communicated outside our system, or the content of any message you direct us to send. This obligation survives termination.

10Content, Approval & Publishing

Unless your Order says otherwise, you grant us standing authority to create and publish routine content — profile updates, Google posts, social posts, photos, and landing page copy — without individual pre-approval, so that we can maintain the daily cadence the Services depend on.

You may request in writing that we route specific categories of content for approval; if you do, publishing pauses until you approve, and we are not responsible for gaps in cadence or resulting performance effects.

You may ask us to remove or correct any published content, and we will do so promptly where the platform permits. Content we publish is deemed approved by you if you do not object within ten business days of publication or of a report identifying it.

We may decline to create or publish content that we reasonably believe is false, misleading, defamatory, infringing, discriminatory, unlawful, or in violation of a platform's policies — including unsubstantiated claims, unauthorized use of trademarks or third-party photographs, and claims about licensing, results, or guarantees that you cannot substantiate.

AI-assisted work. We may use automation and AI tools to help draft, schedule, and analyze content. All content remains subject to our review and to your right to request changes.

11Fees, Billing & Auto-Renewal

11.1 Fees

Fees, billing frequency, and any setup or onboarding charges are stated in your Order. Unless stated otherwise, monthly fees are billed in advance on the same day each month and are due on receipt.

11.2 Authorization to charge

By providing a payment method, you authorize us and our payment processor to charge that method on a recurring basis for all fees due until you cancel in accordance with Section 13. You agree to keep your payment information current.

11.3 Auto-renewal

Unless your Order says otherwise, your subscription renews automatically for successive periods of the same length until cancelled. You may cancel at any time as described in Section 13.

11.4 Pass-through costs

Third-party costs — ad spend, messaging and carrier fees, hosting, domains, stock imagery, premium tools, and similar — are your responsibility and are not included in our fees unless your Order expressly says so.

11.5 Late payment

Invoices unpaid after 10 days are past due. We may charge interest at 1.5% per month (or the maximum rate permitted by law, if lower) on past-due balances, plus any reasonable costs of collection, including attorneys' fees. We may suspend the Services on written notice while an account is past due; suspension does not pause your billing or extend your term.

11.6 Price changes

We may change our fees on at least 30 days' written notice, effective at the start of your next billing period. If you do not agree, you may cancel before the increase takes effect under Section 13.

11.7 Taxes

Fees are exclusive of sales, use, and similar taxes. You are responsible for all such taxes other than taxes on our income.

12Refunds and Chargebacks

All fees are non-refundable, including setup fees, onboarding fees, and fees for any month in which work has commenced. Because the Services are performed continuously throughout each billing period, we do not prorate or refund partial months, and we do not issue refunds on the basis of ranking performance, call volume, or revenue (see Section 4).

Any refund or credit outside this policy is at our sole discretion and does not set a precedent.

Chargebacks. If you dispute a legitimate charge with your bank or card issuer rather than raising the issue with us first, you agree that we may immediately suspend the Services, that you remain liable for the disputed amount plus any processor fees and our reasonable costs of responding, and that we may submit these Terms, your Order, and our records of work performed as evidence. You agree to contact us in good faith at least 10 business days before initiating any chargeback.

13Term, Cancellation & Suspension

13.1 Term

The engagement begins on the date stated in your Order (or the date we begin work, if earlier) and continues month to month unless your Order specifies a minimum term.

13.2 Cancellation by you

You may cancel at any time by giving us at least 30 days' written notice at team@tevoconnect.com. Cancellation takes effect at the end of the billing period in which the 30-day notice period expires. You remain responsible for all fees through that date, including any remaining minimum-term fees stated in your Order. Verbal cancellations are not effective.

13.3 Cancellation by us

We may cancel at any time on 30 days' written notice, or immediately if you breach these Terms, fail to pay, become insolvent, or ask us to do something we reasonably believe is unlawful, deceptive, or in violation of a platform's policies.

13.4 Effect of termination

On termination: we stop work and stop billing at the end of the final paid period; we relinquish access to your accounts on request; you keep the Deliverables you have paid for in full (Section 14); and we may, after 60 days, delete Client Materials and working files from our systems. Request any copies you want before then. Accrued payment obligations survive termination, as do Sections 4, 8, 9, 12, 14–17, and 19–28.

13.5 No obligation to reverse work

We are not obligated to remove, unpublish, or roll back content, pages, or profile changes made during the term, and doing so on request may be billable.

14Intellectual Property

14.1 Your property

You retain all rights in your Client Materials, your trademarks, your domain, your website, your accounts, and your business data. You grant us a non-exclusive, royalty-free license to use, reproduce, modify, and publish the Client Materials solely to perform the Services during the term.

14.2 Deliverables

Upon our receipt of full payment for the applicable Deliverables, we assign to you all right, title, and interest in the Deliverables created specifically for you. Until payment is made in full, we retain ownership and your use of unpaid Deliverables is unlicensed.

14.3 Our property

We retain all rights in our pre-existing and independently developed materials — our processes, methodologies, audit frameworks, templates, checklists, scripts, prompts, dashboards, reporting formats, code, and know-how ("TevoConnect IP") — including any improvements made during the engagement. Deliverables may incorporate TevoConnect IP; in that case we grant you a perpetual, non-exclusive, non-transferable license to use that TevoConnect IP as embedded in the Deliverables for your own business. Nothing transfers ownership of TevoConnect IP to you.

14.4 Third-party assets

Stock photos, fonts, plugins, and similar third-party assets are licensed, not sold, and remain subject to the license terms of their providers. If a license expires or you stop paying for it, you must stop using the asset.

15Portfolio & Testimonials

You grant us permission to identify you as a client and to display your business name, logo, and non-confidential work samples and anonymized performance results in our portfolio, case studies, website, and marketing. You may withdraw this permission at any time by written request, and we will remove the materials from properties we control within 30 days (archived, cached, and printed materials excepted).

Any testimonial you provide is your own honest opinion and reflects your actual experience. We will not edit a testimonial in a way that changes its meaning, and we will disclose any material connection where required by law.

16Confidentiality

Each of us may receive non-public information from the other, including customer lists, pricing, strategies, credentials, and business plans ("Confidential Information"). Each of us agrees to use the other's Confidential Information only to perform or receive the Services, to protect it with at least reasonable care, and not to disclose it to third parties except to employees, contractors, and advisors who need it and are bound by similar obligations.

This does not apply to information that is or becomes public through no fault of the receiving party, was already known without a duty of confidentiality, is independently developed, or is required to be disclosed by law or court order (with prompt notice to the other party where legally permitted). These obligations continue for three years after termination, and indefinitely for trade secrets.

17Privacy and Data

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

Where we process personal information about your customers on your behalf, we do so solely on your instructions and to provide the Services. You are the controller/business with respect to that information and are responsible for having a lawful basis to collect it, for providing required notices to your customers, and for honoring their privacy rights requests. We will provide reasonable assistance with such requests at your cost.

We use commercially reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure and we cannot guarantee absolute security. If we become aware of a security incident affecting your data, we will notify you without undue delay.

We may collect and use aggregated, de-identified performance data that does not identify you or your customers to improve our Services and benchmarks.

18Subcontractors & Independent Contractor Status

We may use employees, contractors, agencies, and software vendors to perform parts of the Services. We remain responsible for the Services delivered under your Order.

We are an independent contractor, not your employee, partner, joint venturer, or agent for any purpose other than the limited account-access authority granted in Section 7. Neither party may bind the other or incur obligations in the other's name.

19Non-Solicitation

During the term and for 12 months afterward, you agree not to directly or indirectly solicit for employment or engagement any of our employees or contractors who performed work for you, without our prior written consent. This does not restrict general public job postings not targeted at our personnel. If you breach this section, you agree to pay us a placement fee equal to 50% of that person's first-year compensation, as a reasonable estimate of our loss and not a penalty.

20Disclaimer of Warranties

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing in these Terms limits any right you have that cannot be waived under applicable law.

21Limitation of Liability

These limitations apply to all claims, whether based in contract, tort (including negligence), strict liability, statute, or otherwise, and they do not apply to your payment obligations, your indemnification obligations, or to liability that cannot be limited under applicable law (such as fraud, willful misconduct, or gross negligence). The parties agree these limitations are a fundamental basis of the bargain and reflect a reasonable allocation of risk given the fees charged.

Time limit. Any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the claim arises, or it is permanently barred, except where a longer period is required by law.

22Indemnification

You agree to defend, indemnify, and hold harmless TevoConnect and its owners, officers, employees, and contractors from and against any claim, demand, investigation, penalty, loss, damage, liability, and expense (including reasonable attorneys' fees) arising out of or relating to:

• the Client Materials, including any claim that they are inaccurate, misleading, infringing, or defamatory;
• your business, your products and services, your licensing or qualification claims, and your dealings with your customers;
• any customer contact list you provide and any consent, TCPA, CAN-SPAM, or state messaging claim relating to messages sent on your behalf (Section 9);
• any review-related claim arising from information or instructions you provide, or from your own review practices;
• your violation of these Terms, of any law, or of any Third-Party Platform's terms or policies; and
• content you directed us to publish over our objection.

We will notify you of any claim, allow you to control the defense with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle any claim in a way that imposes an obligation or admission on us without our written consent.

23Force Majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, severe weather, fire, war, terrorism, civil unrest, labor disputes, epidemics or pandemics, government action, utility or internet failures, hosting or cloud provider outages, cyberattacks, and outages, policy changes, or account actions by any Third-Party Platform.

24Website Use

Our website and all of its content, design, code, text, graphics, and logos are owned by us or our licensors and are protected by intellectual property laws. You may view and print pages for your own informational use. You may not copy, scrape, reproduce, republish, frame, or create derivative works from our website, use it to build a competing service, attempt to gain unauthorized access to it, introduce malicious code, or use automated systems to harvest data from it.

Our website may link to third-party sites we do not control. We are not responsible for their content, practices, or policies.

Information on our website is provided for general informational purposes and may change without notice. Submitting a form or requesting an audit does not create a client relationship; a client relationship begins only when we accept your engagement in writing or begin work under an Order.

25Consent to Be Contacted

By submitting a form on our website, calling or texting us, or providing your phone number or email address to us, you agree that we (and our agents acting on our behalf) may contact you at the number and address you provided — including by phone call, text message, and email — regarding your inquiry and our services. Message and data rates may apply, message frequency varies, and consent is not a condition of purchase. You may opt out of texts at any time by replying STOP, opt out of marketing emails using the unsubscribe link, or contact us at team@tevoconnect.com. We do not sell your contact information.

Electronic communications. You consent to receive notices, agreements, invoices, and disclosures from us electronically, and you agree that electronic signatures, approvals, and consents satisfy any legal requirement that a communication be in writing.

Notices. Notices to us must be sent to team@tevoconnect.com and, for cancellation, to team@tevoconnect.com. Notices to you will be sent to the email address on your account and are deemed received on the day sent.

26Governing Law & Dispute Resolution

26.1 Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

26.2 Informal resolution first

Before filing any claim, you agree to contact us at team@tevoconnect.com and give us 30 days to resolve the dispute in good faith. Most disputes can be resolved this way.

26.3 Binding arbitration

If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Dallas County, Texas, before a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law.

26.4 Exceptions

Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or Confidential Information.

26.5 Class action and jury waiver

If the class waiver in this section is found unenforceable, then the entirety of Section 26.3 is null and void as to that claim, and any such claim will be litigated in the state or federal courts located in Dallas County, Texas, to whose exclusive jurisdiction and venue both parties consent.

27Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top shows when they last changed. Material changes affecting an active engagement take effect at the start of your next billing period, and we will give you reasonable notice by email or through our website. Your continued use of the Services after the effective date means you accept the updated Terms. If you do not accept them, your remedy is to cancel under Section 13.

28General Provisions

Entire agreement. These Terms, together with your Order and our Privacy Policy, are the entire agreement between us regarding the Services and supersede all prior discussions, proposals, emails, and representations. You acknowledge that you are not relying on any statement, promise, or projection not expressly set out in these Terms or your Order.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the rest of these Terms remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our written consent, except to a successor of your business that assumes all obligations. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

No third-party beneficiaries. These Terms are for the benefit of you and us only.

Headings and summaries. Headings and the plain-English summary are for convenience only and do not affect interpretation. The parties agree that any ambiguity will not be construed against the drafter.

Survival. Any provision that by its nature should survive termination does so.

29Contact Us

Questions about these Terms? Get in touch: