Terms of Service

01 Our Services

TevoConnect provides digital marketing services for local businesses, which may include:

• Google Business Profile management — profile setup and optimization, daily posting, photo and information updates, and review responses.
• Website services & SEO — website design, development, and maintenance; on-page and local search engine optimization; and city- or service-specific landing pages.
• Review generation — automated systems that invite your real customers, after a completed job or purchase, to leave honest feedback on Google and other platforms.
• Social media management — content creation and regular posting to your business social media accounts.

The specific services, deliverables, pricing, and any minimum term for your engagement are set out in your proposal, order form, or invoice (your "Service Agreement"). Your Service Agreement and these Terms together form the agreement between us. If they conflict, the Service Agreement controls.

02 Client Responsibilities

Our work depends on your cooperation. You agree to:

• Provide timely access to the accounts and assets we need to do the work — including your Google Business Profile, website, hosting, domain, and social media accounts.
• Provide accurate, current, and lawful information about your business (name, address, phone, hours, services, licensing, photos, and similar details).
• Review and respond to approval requests, questions, and content drafts within a reasonable time.
• Maintain the quality of your products and services — customer reviews reflect the experience you deliver, not the marketing around it.
• Use our services only for a lawful business and lawful purposes.

We are not responsible for delays or missed results caused by late access, missing information, or unresponsiveness on your side. You are responsible for the accuracy of all information and materials you provide, and you confirm you have the rights to any content (logos, photos, text) you give us to use.

03 Fees, Billing & Payment

• Fees are set out in your Service Agreement. Unless stated otherwise, monthly service fees are billed in advance on a recurring basis and are due upon receipt.
• One-time projects (such as website builds) may require a deposit before work begins, with the balance due as set out in your Service Agreement.
• If a payment fails or becomes past due, we may pause or suspend services after notice to you until the account is brought current. Work paused for non-payment may affect rankings, posting consistency, and results.
• Unless your Service Agreement says otherwise, fees do not include third-party costs such as ad spend, domain registration, hosting, or third-party software subscriptions. Those are your responsibility.
• Fees are exclusive of any applicable taxes, which are your responsibility where required by law.
• If you believe an invoice is incorrect, contact us before initiating a chargeback so we can resolve it.

04 Term, Cancellation & Refunds

• Unless your Service Agreement states a minimum term, ongoing services run month to month and renew automatically.
• Either party may cancel ongoing services with 30 days' written notice. You remain responsible for fees through the end of the notice period and any committed minimum term.
• Because our services involve time, labor, and third-party costs incurred as we work, fees already paid are non-refundable except where required by law or expressly stated in your Service Agreement.
• We may suspend or terminate services immediately if you materially breach these Terms, fail to pay, or ask us to engage in practices that violate the law or third-party platform policies.
• Upon termination, we will reasonably cooperate to return control of your accounts and credentials (such as your Google Business Profile and website, subject to Section 07 and full payment of outstanding fees).

05 No Guarantee of Results

You acknowledge and agree that:

• We do not guarantee any specific search ranking (including placement in the Google Maps "top 3"), traffic level, number of calls or leads, number or rating of reviews, or amount of revenue.
• Search engines change their algorithms, policies, and result layouts at any time without notice, which can affect rankings and visibility regardless of the quality of our work.
• Results take time. Local SEO is an ongoing effort, and outcomes vary by market, competition, industry, and your own business reputation and responsiveness.
• Any examples, statistics, or case studies we share reflect past performance and are not a promise of your results.

What we do promise: we will perform the services described in your Service Agreement diligently, consistently, and in line with accepted industry practices.

06 Reviews & Platform Compliance

Our review generation services are built to be compliant. We only invite genuine customers of your business to leave honest reviews of their real experience. We do not write, purchase, or fabricate reviews; we do not offer incentives in exchange for reviews; and we do not selectively suppress negative feedback in violation of platform policies or applicable law (including FTC rules on endorsements and reviews).

• Reviews are written by your customers in their own words. We do not control, and cannot guarantee, the content, rating, or volume of reviews you receive.
• You agree not to ask us to post fake reviews, review your own business, target competitors with negative reviews, or otherwise violate the policies of Google or any other platform. We will refuse such requests and may terminate services if they continue.
• Removal of reviews is at the sole discretion of the platform that hosts them. We may flag reviews that appear to violate platform policies, but we cannot guarantee removal.

07 Third-Party Platforms

Our services depend on platforms we do not control — including Google, Google Maps, Google Business Profile, Meta (Facebook/Instagram), and website hosting, software, and automation providers. Those platforms operate under their own terms, may change or discontinue features at any time, and may take actions (such as profile suspensions, review filtering, ranking changes, or outages) that affect your business.

We are not liable for the acts, omissions, downtime, policy changes, or decisions of any third-party platform. TevoConnect is an independent agency and is not affiliated with, sponsored by, or endorsed by Google or any other platform. Your use of those platforms remains subject to their own terms of service.

08 Intellectual Property & Ownership

• Your materials stay yours. You retain ownership of your business name, logos, photos, and other materials you provide, and you grant us a license to use them solely to perform the services.
• Deliverables transfer on full payment. Upon full payment of all related fees, ownership of the custom deliverables we create specifically for you (such as your website design and written content) transfers to you.
• Third-party components stay licensed. Stock assets, fonts, themes, plugins, and platform-based tools (such as website builders, CRMs, or automation software) remain subject to their own licenses and subscriptions, and access to them may end if the related subscription ends.
• Our tools stay ours. We retain ownership of our pre-existing know-how, processes, templates, and internal tools used to deliver the services.
• Portfolio use. We may reference your business name and display non-confidential work we produced for you in our portfolio and marketing. You may opt out at any time by written notice.

09 Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only as needed to perform under these Terms. This does not apply to information that is publicly available, independently developed, or required to be disclosed by law. Credentials you share with us are stored with reasonable care and used only to deliver the services.

10 Disclaimer & Limitation of Liability

To the maximum extent permitted by law, the services and our website are provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law: (a) TevoConnect will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or loss of business opportunity, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to the services will not exceed the amounts you paid to TevoConnect in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

11 Indemnification

You agree to indemnify and hold harmless TevoConnect and its owners, employees, and contractors from claims, damages, and expenses (including reasonable attorneys' fees) arising out of: (a) the operation of your business and the products or services you sell; (b) materials or information you provide to us; (c) your violation of these Terms, applicable law, or third-party platform policies; or (d) your infringement of any third party's rights.

12 Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Before filing any claim, both parties agree to first attempt in good faith to resolve the dispute informally by contacting the other party. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Texas, and both parties consent to their jurisdiction.

13 General Terms

• Changes to these Terms. We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date, and continued use of the services after changes take effect constitutes acceptance.
• Entire agreement. These Terms, together with your Service Agreement, are the entire agreement between us and supersede prior discussions.
• Severability. If any provision is found unenforceable, the rest of these Terms remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of our business.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

14 Contact Us

Questions about these Terms or your Service Agreement? Reach out — we respond within 24 hours.